Refund Policy

Last updated: January 1, 2026

Lingo is committed to customer satisfaction. If you are not satisfied with the service, we have a clear and transparent refund policy as follows.

1. Refund Eligibility

You may request a refund if all of the following conditions are met: (a) The request is submitted within 7 days of the payment date; (b) The license has not been activated, or has been activated but not used; (c) The account has not violated the Terms of Service; (d) This is your first refund request for that particular plan.

2. Refund Process

To request a refund, please follow these steps: (1) Contact support at [email protected] or via any channel in the Contact section on the homepage; (2) Provide: account email address, order ID, reason for refund request; (3) Our support team will review and respond within 1-2 business days; (4) If approved, the credit will be added to your Lingo account balance within 5-7 business days.

3. Processing Timeline

After a refund request is approved: the balance will be credited to your Lingo account within 5-7 business days. This balance can be used to purchase other service plans. For refunds to the original payment method (if applicable), processing may take up to 10-15 business days depending on the bank.

4. Non-Refundable Cases

Refund requests will not be accepted in the following cases: (a) Free trial plans (no charge applies); (b) Licenses that have been partially used (at least 1 video processed); (c) Requests submitted more than 7 days after the payment date; (d) Terms of Service violations leading to account suspension; (e) Second or subsequent refund requests for the same type of plan.

5. Contact Support

For refund assistance, please contact: • Email: [email protected] (or [email protected]) • Telegram: @lingoreup • Facebook: facebook.com/lingoreup Support hours: 8:00 AM - 10:00 PM (GMT+7), 7 days a week.